Skip to main content
All CollectionsAccount
Why is my trading account locked?
Why is my trading account locked?

Make sure you have the right account selected and that the competition has started.

Updated over 2 weeks ago

If you receive a notification saying "Trading account locked" when attempting to place a trade, it’s likely because the competition has not yet started. To resolve this:

Double-check the competition start time – Make sure you've selected the correct competition account, and confirm that the competition has already begun. The start time is listed on the competition title card.

Account selection – Ensure you're trading with the right account. If you're unsure how to switch accounts, refer to the following guide for instructions:
How to Change Accounts for Different Competitions in MatchTrader

If you're still encountering issues with a locked account or any other technical difficulties, don’t hesitate to reach out to our support team at [email protected] for assistance.

Did this answer your question?